Refund Policy

1. Overview

This Refund Policy applies to all services provided by Polas Ahmed (“Company”, “we”, “our”, or “us”), including but not limited to Search Engine Optimization (SEO), Local SEO, AI SEO, Pay-Per-Click (PPC) advertising management, Google Ads services, marketing consultation, and related digital marketing services.

By purchasing or using our services, you agree to this Refund Policy.

Our services are provided globally to clients worldwide.

2. Nature of Digital Marketing Services

Digital marketing services involve time, expertise, research, strategy development, and ongoing work.

Because of the nature of these services:

• Results cannot be guaranteed
• Work begins immediately after onboarding or agreement
• Time invested and resources used cannot be reversed

Therefore, refunds are limited and subject to the conditions outlined below.

3. Non-Refundable Services

The following are generally non-refundable:

• Completed work or delivered services
• SEO services after work has started
• Local SEO optimization after implementation
• AI SEO setup or automation implementation
• PPC / Google Ads campaign setup or management after activation
• Strategy development and consulting sessions
• Technical audits and analysis reports
• Monthly retainers for time already spent
• Custom marketing strategies
• Setup fees and onboarding fees

4. Advertising Spend

Advertising budgets paid to third-party platforms such as Google Ads or other advertising networks are non-refundable through us.

Clients are responsible for managing and requesting any refunds directly from the advertising platform according to their policies.

5. Refund Eligibility

Refund requests may be considered only in the following limited situations:

• Duplicate payments made in error
• Work has not yet started
• Billing errors confirmed by our team
• Written cancellation received before project initiation

Any approved refunds will be issued at our sole discretion.

6. Service Cancellation

Clients may cancel services at any time by providing written notice via email.

However:

• Work already completed remains payable
• No refunds will be issued for work already performed
• Monthly services require notice according to the service agreement (recommended 14–30 days)
• Cancellation does not automatically qualify for a refund

7. No Performance-Based Refunds

Because digital marketing results depend on external factors beyond our control, we do not provide refunds based on:

• Rankings not achieved
• Traffic expectations not met
• Advertising performance variations
• Revenue or sales outcomes
• Market or competition changes
• Algorithm updates or platform changes

All services are delivered on a professional best-effort basis.

8. Chargebacks & Payment Disputes

Before initiating a chargeback or dispute, clients agree to contact us directly to resolve the issue professionally.

Unjustified chargebacks may result in:

• Immediate service suspension
• Termination of services
• Legal recovery of outstanding balances where permitted by law

9. Processing of Approved Refunds

If a refund is approved:

• Refunds will be processed using the original payment method whenever possible
• Processing time may vary depending on financial institutions
• Transaction fees or processing charges may be deducted where applicable

10. Policy Updates

We reserve the right to update or modify this Refund Policy at any time.

Updates become effective once published on our website.

11. Contact Information

If you have any questions regarding this Refund Policy, please contact:

Polas Ahmed
Website: https://polasahmed.com/
Email: hello@polasahmed.com
Business Location: Kushtia, Khulna, Bangladesh